actions - What an e-mail client software system must do every time a rule is activated - i.e. when messages come from eProNAR.InternetCrusade.com, file them in the e-PRO folder. (file them in the e-PRO folder is the action).

brokerage firm - A real estate company operated under the laws of a State, usually with a single responsible broker/owner or corporate license.

Community - Used in tandem with 'virtual communities' - offers people with similar experiences and interests the opportunity to come together, freed from the restraints of time and space to form meaningful relationships.

conditions - In this context, certain parameters that an e-mail message must meet before it is acted on by a rule.

Connected Consumer - The modern consumer who is connected to the Internet and expects to conduct business copmmunications via e-mail and the Web.

e-PRO Certification - - The e-PRO Certification Course is an educational program unlike any other professional certification or designation course available, comprehensive and Interactive. It is sponsored by the NATIONAL ASSOCIATION of REALTORS® and is specifically designed to help real estate professionals thrive in the competitive world of online real estate. In addition, the e-PRO Certification Course is geared to ensure continued success in online real estate after the course has been completed and certification earned, by online participation in the e-PRO Community and the e-PRO Referral Network.

independent contractor - Licensed real estate professional working under the license of a brokerage in such a manner as to be able to operate independently and with little or no management being applied by the brokerage. Typically, Independent contractors are not salaried employees.

Internet - A global network connecting millions of computers and other networks.

Listserv - Mailing list software LISTSERV, a product of L-Soft international, Inc. The term has become generic, to a great degree, being used to describe mail-list discussions and list discussion software.

The New Real Estate Industry - A marked change in the residential real estate industry, brought about by increased consumer access to information and supportive tools by consumers.

online community - Used in tandem with 'virtual communities' - give people with similar experiences and interests the opportunity to come together online, freed from the restraints of time and space to form meaningful relationships.

paradigm - The common set of beliefs, theories and examples that define how subscribers view a specific topic or dogma.

post - To compose an e-mail message and send it to a Listserv for distribution to the group.

real estate professionals - Those who derive their primary income from a real estate business. Licensed sales people and brokers whose primary income is derived from the real estate business.

referring agents - Agents from one geographic location or who specialize in a particular practice, referring a prospective customer to real estate professionals in another location or having another specialization - often for a predetermined fee.

rules - Those standards established in the e-mail client for automatic handling of incoming messages based on predetermined conditions.